Privacy

Your privacy is of great importance to Dorema Rekreatie BV. We therefore adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at the website www.dorema.com with information that we learn about you.

If you have any questions or want to know exactly what we keep about you, please contact us.

Handling order
When you place an order with us, we use your personal data to be able to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your name and address details, e-mail address, telephone number and billing address. We are legally obliged to do this. We keep this information until your order has been completed and seven years after that (which is the legal obligation to retain).

Contact form and Newsletter
With the contact form you can ask us questions or make requests.

For this we use your e-mail address, telephone number and name and address details. We have a legitimate interest in this. We will keep this information until we are sure that you are satisfied with our response and three months thereafter. This way we can easily access the information for follow-up questions. We can also train our customer service to become even better.

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. You can also pass this on via your account.
Your email address will only be added to the list of subscribers with your permission. This data will be kept until you cancel the subscription.

Your account
Certain parts of our website require you to register first. You will then need to provide information about yourself and choose a username. We use this to create an account, which you can log in to with that username and a password of your choice.

For this we use your username, name and address details, telephone number, e-mail address and billing address. We have a legitimate interest in this. We will keep this information until you cancel the account.

We keep this information so that you do not have to enter it again and again and so that we can approach you more easily if necessary. You can change information through your account whenever you want.

Advertising
We would like to send you advertising about offers and new products or services. This is what we do:

• BY EMAIL
• THROUGH SOCIAL MEDIA

You can object to this advertising at any time. Every message tells you how to do this. You can block us or use the unsubscribe option. You can also pass this on via your account.

Location data
Sometimes it is necessary for our website to find out where you are. We then ask separately whether we may know this and only if you give permission, we will receive this information.

For this service we use the navigation and location software on your phone, tablet or computer. We have no control over what the creators of this software (such as Google Maps) do with it. So always read their privacy statements.

Disclosure to other companies or institutions
With the exception of the partners mentioned above, we will under no circumstances give your personal data to other companies or institutions. Unless we are legally obliged to do so, for example if the police demands this in the event of a suspicion of a crime.

Social media buttons are included on our website. With this, the administrators of these services collect your personal data.

Cookies
Our website uses cookies. Cookies are small files in which we can store information, so that you do not have to enter it every time. But we can also see that you visit us again.

When you visit our website for the first time, we show a message with an explanation about cookies. We will hereby ask for your consent to the use of these cookies.

You can disable the placing of cookies via your browser, but this may prevent a number of parts of our website from functioning.

Google Analytics
We use Google Analytics to keep track of how visitors use our website. We have concluded a processing agreement with Google. It contains strict agreements about what they are allowed to keep. We allow Google to use the obtained Analytics information for other Google services. We do not allow Google to anonymize the IP addresses.

Security
Security of personal data is of great importance to us. To protect your privacy, we take the following measures:

• ACCESS TO PERSONAL DATA IS PROTECTED WITH A USERNAME AND PASSWORD.
• WE TAKE PHYSICAL MEASURES SUCH AS LOCKS AND SAFES FOR ACCESS PROTECTION OF THE SYSTEMS IN WHICH PERSONAL DATA IS STORED.
• WE USE SECURE CONNECTIONS (SECURE SOCKETS LAYER OR SSL) THAT PROTECT ALL INFORMATION BETWEEN YOU AND OUR WEBSITE WHEN YOU ENTER PERSONAL DATA.

Changes to this privacy statement
When our website changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

Viewing, changing and deleting your data
If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

• RECEIVE AN EXPLANATION OF WHAT PERSONAL DATA WE HAVE AND WHAT WE DO WITH IT
• ACCESS TO THE PRECISE PERSONAL DATA WE HAVE
• HAVING MISTAKES CORRECTED
• THE REMOVAL OF OUTDATED PERSONAL DATA
• WITHDRAW CONSENT
• OBJECT TO A PARTICULAR USE

Make sure that you always clearly indicate who you are, so that we can be sure that we do not change or delete data from the wrong person.

Submit a complaint
If you feel that we are not helping you in the right way, you have the right to submit a complaint to the supervisory authority. This is called the Dutch Data Protection Authority.

Contact details
Doréma Rekreatie BV
Havenstraat 43
7005 AG DOETINCHEM
The Netherlands
+31 (0)314-34 26 73
info@dorema.com